FOR IMMEDIATE RELEASE
CONTACT: Rebecca MacGregor, 413-534-2532
JENNIFER FISCHER JOINS HOLYOKE MEDICAL CENTER AS CHIEF EXPERIENCE OFFICER
HOLYOKE, MA – February 4, 2019 -- Spiros Hatiras, President and CEO of Holyoke Medical Center and Valley Health Systems has announced the appointment of Jennifer Fischer, JD, MA, BSN, RN as Chief Experience Officer (CXO) at Holyoke Medical Center.
“Jenny brings over 15 years of healthcare experience with a specialty in increasing operational excellence and patient satisfaction through evidence-based processes,” says Hatiras. “We are excited to have her join us and to further develop our culture and commitment to providing patients with the highest level of quality and compassionate care.”
Most recently Fischer served as an Account Leader and Coach for the Studer Group, an outcomes-based healthcare consulting firm. In that role she had a track record of six years of leading healthcare organizations in their service excellence journeys, achieving targets for patient experience across multiple service lines, creating and sustaining leadership development programs, and helping executive teams manage change.
Fischer’s prior experience included director-level positions at Wuesthoff Health Systems in Rockledge, Florida, and Door County Memorial Hospital in Sturgeon Bay, Wisconsin. She received her Bachelor of Arts from Ripon College in Wisconsin, a Master of Arts in Arts Management from Columbia College in Chicago, and a Bachelor of Science in Nursing from the Rush University Medical Center in Chicago. She also received a Juris Doctor degree from The John Marshall Law School in Chicago.
“I had the pleasure of working with Holyoke Medical Center as a consultant and am honored to have been recruited to join a great team with such dedication and commitment to continuously improve the experience of every patient,” said Fischer.
Fischer is currently living in Holyoke, Mass.
About Holyoke Medical Center:
Holyoke Medical Center (HMC) is a 198-bed independent community hospital with over 1,300 employees serving individuals and families throughout the cities and towns of the Pioneer Valley. The medical staff includes more than 375 physicians and consulting staff. Holyoke Medical Center is a nationally-accredited hospital and is the first and only hospital in Western Massachusetts to obtain the prestigious accomplishment of becoming certified in the ISO 9001:2015 Quality Management System. HMC received the Top Hospital Award in 2016 and 2014 from the Leapfrog Group for excellence in quality of care and patient safety. This full-service hospital provides a complete line of inpatient and outpatient medical and surgical services, including an award-winning Stroke Service consistently recognized as one of the best in the state for the past decade and receiving the 2018 Get with the Guidelines-Stroke Gold Quality Achievement Award with Target: Stroke Elite Plus Honor Roll from the American Heart Association/American Stroke Association. Holyoke Medical Center is a member of Valley Health Systems in Holyoke which also includes the affiliates Holyoke Medical Group, Holyoke Visiting Nurse Association & Hospice Life Care, and River Valley Counseling Center. To learn more, visit www.holyokehealth.com
Pictured: Jennifer Fischer, JD, MA, BSN, RN as Chief Experience Officer (CXO) at Holyoke Medical Center.